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Refund and Returns Policy
Physical Goods:
Physical good have a 14-day cooling off period (from the date of receiving the goods), within which you can cancel / return your order. Audio Animals will refund your full purchase price providing one (or more) of these conditions are met (conditions marked with an asterisk (*) are required):
- Your bank / Paypal account was illegally charged (fraud)
- You provide a reasonable explanation why the refund needs to be made.
- The goods have not been used / damaged *
- The goods are not in the condition they were received *
We cannot refund you any monies when the item is bespoke / made to order (excluding manufacturing defects, in which case a new version will be made).
Digital Downloads:
Audio Animals will refund your full purchase price providing one (or more) of these conditions are met (conditions marked with an asterisk (*) are required):
- Your bank / Paypal account was illegally charged (fraud)
- You provide a reasonable explanation why the refund needs to be made.
- The zip file has not been downloaded. *
We cannot refund you any monies where you have accessed the sounds either by downloading the zip or opening the CD/DVD media.
Studio Services:
Audio Animals will refund your full purchase price providing one (or more) of these conditions are met (conditions marked with an asterisk (*) are required):
- Your bank / Paypal account was illegally charged (fraud)
- You provide a reasonable explanation why the refund needs to be made.
- Work on your project has not yet commenced *