UPLOAD

The internal upload form allows you to upload your files internally within the Audio Animals website using a dedicated file upload system. This method of file transfer is the preferred method of transferring files to us. If however, you have your files uploaded to your own file hosting server such as WeTransfer or Dropbox, you can use the external upload form to share your download link with us.

99% of the time file transfer is of a good speed and will complete as it is designed to. On the odd occasion the server may slow down for a number of reasons that are out of our control. If this is the case and your files are not sending using the internal upload form, then you can always wait and try again later or use the external upload form.

When your files have uploaded using the internal upload form, you will receive a confirmation email confirming your files have been sent. Once received, we will download your files ASAP and send you a personal confirmation email. This email will state that we have downloaded your files and if there are any issues with the files, we will contact you. If you do not hear from us please get in touch.

Yes, an order should be placed before uploading your files. This ensures you will receive an order number and are able to input this into the upload form.

Your order number will be emailed to the email address provided when placing your order. Alternatively, your order number can be found within your Audio Animals account.

An order number is a unique code given to each order. We need your order number in order to link your files with your payment/order.

Your order number is quite simple to find in your confirmation email or in your Audio Animals account. If however, you can't find your order number, you can email us at studio@audioanimals.co.uk explaining you can't find your order number and need us to find it. To find your order number we will need you to inform us of the name and email address associated with the order.

Using the internal upload form you can transfer up to a combined 10GB of data. Multiple files can be uploaded at once as long as the combined total does not exceed 10GB.

If this is the case and you have not left a message explaining what the files you have sent are for, we will have no idea what order the files correspond to. We receive a lot of files on a daily basis and to ensure we know what each file is linked to, we need either some information about the files you are sending, your order number or an email address that is linked to the order.